In September 2016, the University invested in a refurbishment project for the entrance area of Hartley Library Level 3. The Project took 5 weeks to complete and provided an additional 78 study spaces for users of the Hartley Library. The design of the new area incorporated a wide range of colours, styles and seating. New lighting improved the overall environment and power sockets were provided to all new desktops.
When the refurbishment project was completed, we began a user experience (UX) Project which included 3 separate objective studies to enable the Library to understand user preferences for study space and design: observational studies by expert Library staff; user-led/touchstone tours of Library spaces and 7-day diary studies of learning spaces and services across the institution. In addition, we provided Library users with a “Graffiti Board” and invited feedback and comments on what people liked/disliked and would like to be added to this and other refurbished spaces in the Hartley.
Here is a summary of the comments received and the response from the Library.
LIBRARY USER COMMENT
POSITIVE/ NEGATIVE/ NEUTRAL
|Colourful carpet||Positive||Yes, that’s true|
|5 computers, though?||Negative||3 networked PCs installed on desks|
|Sofas are just amazing||Positive||Thank you|
|Study booths are awesome and mega compact||Positive||Glad you are pleased|
|I heart orange coaches||Positive||Thanks for letting us know|
|It’s lit||Positive||Good lighting is essential for study spaces|
|Really good, could do with more water fountains, though||Positive||We will explore the possibility of additional water fountains|
|More Group rooms||We will include this in our plans for refubishing other Library spaces|
|More sofa desks||This comment will be included in plans for other refurbishment|
|Far right corner, where there used to be the rooms, it’s unnecessary space for group tables as you can’t talk, so put more booths in please||Under review and consideration. The furniture we planned for arrives in February 2017|
|Could we have hot/drinking water supply?||Drinking fountains are on Levels 2 and 4. Hot water from the Library cafe on Level 2|
|People shouldn’t be allowed their feet on the sofa – it’s gross||We agree! Please keep your feet off of the furniture|
|Not enough computers||Negative||3 additional networked PCs have been installed. Please be aware that there are networked PCs on all other levels of Hartley|
|More booths please sporadically placed||Neutral||We are exploring other refurbishment designs|
|More plugs||Negative||All desks have power sockets installed now|
|Looks like Emirates Business Class – the TV and free food||Oh dear (I think)|
|Too hot!!!||Negative||Fans to be installed|
|Very, very nice||Positive||Glad you like it|
|It’s cool||Positive||Thank you|
|These tables are a bit of a waste as it’s really supposed to be a quiet zone and cannot be used for group work. Really nice idea though, it’s probably worth having a glass wall in between this area and the one with blue booths||Positive||Under review and consideration. Still awaiting arrival of correct furniture|
|Sainsbury bag||Neutral||The orange is striking|
|Invest in a/c||Negative||Fans to be installed|
|The sofas are just amazing. Much better than @home.||Positive||Maybe you can be inspired by this space?|
|No space!||Negative||We will take this comment into account in other refurbishment plans|
|Make the booths bookable in exam time||Neutral||Desk booking will return in the next exam period|
|Cool and good||Positive||Thank you|
|Bit hot and stuffy||Negative||Fans to be installed|
|It’s really hot!! Temp control needed||Negative||Fans to be installed|
|It’s flipping sick, bruv!||Positive||Thanks|
|Chilled out sexy vibes||Positive||Steady|
|Room 3c feels like a sauna, it needs a fan.||Negative||Fans to be installed|
|Green sofa/study areas are insane…more of these please||Positive||We will take this comment into account in other plans for refurbishment|
|Lovely jubbly||Positive||Thank you|
In December 2016 a University Capital Programmes Board, approved outline proposals for refurbishment of areas on Levels 1 and 4 of the Hartley Library. In the early weeks of 2017, a Library Project Team is developing detailed plans for these works. Planning will be informed by the results of the full range of UX approaches we have used including the feedback and comments from the “Graffiti Board”.
We will provide more detail of our plans in other blog posts later in the coming months.